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Implementation Project Manager

Birch Street is a leading provider of eProcurement solutions to the Hospitality and Food and Beverage Service Industry. We are looking to fill a key position in our Implementations team. The ideal candidate will have proven project management skills and will have worked with enterprise class software solutions. The candidate will also need excellent customer service and account management skills as well as experience with web-based applications. He/she will be comfortable interacting with large customers at the executive and end-user level. Attention to detail, integrity, and sense of ownership are all essential qualities for this high-visibility position.

Job Description

The Hotel Purchasing Application Project Manager's primary role is to provide consultation, training, and project management services to our customer base. Implementation activities will include: conducting business process review; data collection and system configuration; providing end user training; and any other activities required to successfully implement Birch Street's business applications. The ideal candidate should be capable and willing to acquire a high level of knowledge concerning our customers' business activities that will enable him or her to provide consultation and strategic guidance in the effective use of the Birch Street System.

Responsibilities:

Reporting to the President and COO and working together with support and development, this individual will:

• Assess customer business needs and develop implementation plans to meet those needs using our eProcurement web-based applications
• Provide guidance to customers through data collection process
• Configure Birch Street System web-based applications to meet the customer's business requirements
• Work with the supplier adoption team to ensure all customer suppliers are configured correctly for the Birch Street System applications.
• Train end users in online or on-site classes
• Maintain and cultivate relations with key customer contacts
• Document activities, progress and issues for each implementation
• Provide feedback to Birch Street team members concerning software issues, project status, functionality requirements, and other pertinent subject matter.
• Assist with and/or manage documentation, including user guides, training materials, and release notes.
• Participate in product design and direction activities, as required
• Assist the Support team where needed with both phone and email support
• Limited travel required. Position is based in Southern California.

Necessary Skills Required For The Job

• Minimum 5 years in a responsible project management position preferably implementing ERP or other enterprise systems.
• Technical knowledge of relational databases (Oracle) and SQL
• Strong verbal and written communication skills and good interpersonal skills are essential.
• Excellent customer Service skills
• Independent worker and definite self-starter
• Demonstrate the highest level of integrity and professionalism
• Experience in Procure-to-Pay business processes a plus, but not required
• Experience with web-based applications a plus
• Experience with hotel procurement, hotel purchasing, hotel operations highly desirable
• Experience in the food and beverage industry highly desirable
• 4 year college degree preferred

Competitive compensation package, based on experience. Candidates only, no agencies.

PLEASE SEND YOUR RESUME AS A WORD ATTACHMENT TO: carpearson@cox.net

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